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Live Chat Software & Digital Customer Engagement Platform | eGain +1 800-821-4358 support@egain.com +1 800-821-4358 support@egain.com Products COLLABORATION eGain CallTrack eGain Chat eGain Virtual Assistant eGain ClicktoCall eGain Cobrowse eGain Mail eGain Messaging Hub eGain Notify eGain Offers eGain Social eGain CX Software KNOWLEDGE+AI eGain Virtual Assistant eGain Virtual Assistant for Agents eGain Knowledge+AI eGain SelfService+AI eGain Sales Advisor INSIGHT eGain Analytics eGain IVR Analytics SERVICES eGain Consulting eGain University EDITIONS eGain for Amazon Connect eGain Analytics for Amazon Connect eGain for Cisco eGain for Avaya eGain for Salesforce eGain for Apple Business Chat eGain for Google’s Business Messages eGain Mobile MORE eGain Cloud Always On Solutions INDUSTRIES Financial Services Government Health Care Insurance Outsourcers Retail Telecom Travel & Hospitality Utilities ORGANIZATIONS Contact Centers eCommerce eService Helpdesks IT Marketing Resources LIBRARY Articles Blogs Research Videos White Papers Customer Success CUSTOMER COMMUNITY eGain Customer Forums eGain Support Portal PARTNER COMMUNITY eGain Econet Portal TOPICS Cloud Software Customer Service Software Digital Transformation Digital CX Knowledge Management Knowledge Management System Success CUSTOMERS Customer Success AWARDS Analyst Recognition Awards Support CUSTOMER COMMUNITY eGain Customer Forums eGain Support Portal eGain Managed Services Partners PARTNER COMMUNITY eGain Econet Portal Community Forums Partner Locator SOLUTIONS eGain for Amazon Connect eGain Analytics for Amazon Connect eGain for Cisco eGain for Avaya eGain for Salesforce eGain for Apple Business Chat Company MANAGEMENT Board of Directors Executive Team INVESTOR RELATIONS Investors Annual Reports CAREERS & CONTACT Careers Locations Contact Us RECOGNITION Analyst Recognition Awards NEWS AND EVENTS Events Press Releases Press Clippings Contact us Blog Menu Close Products COLLABORATION eGain CallTrack eGain Chat eGain Virtual Assistant eGain ClicktoCall eGain Cobrowse eGain Mail eGain Messaging Hub eGain Notify eGain Offers eGain Social eGain CX Software KNOWLEDGE+AI eGain Virtual Assistant eGain Virtual Assistant for Agents eGain Knowledge+AI eGain SelfService+AI eGain Sales Advisor INSIGHT eGain Analytics eGain IVR Analytics SERVICES eGain Consulting eGain University EDITIONS eGain for Amazon Connect eGain Analytics for Amazon Connect eGain for Cisco eGain for Avaya eGain for Salesforce eGain for Apple Business Chat eGain for Google’s Business Messages eGain Mobile MORE eGain Cloud Always On Solutions INDUSTRIES Financial Services Government Health Care Insurance Outsourcers Retail Telecom Travel & Hospitality Utilities ORGANIZATIONS Contact Centers eCommerce eService Helpdesks IT Marketing Resources LIBRARY Articles Blogs Research Videos White Papers Customer Success CUSTOMER COMMUNITY eGain Customer Forums eGain Support Portal PARTNER COMMUNITY eGain Econet Portal TOPICS Cloud Software Customer Service Software Digital Transformation Digital CX Knowledge Management Knowledge Management System Success CUSTOMERS Customer Success AWARDS Analyst Recognition Awards Support CUSTOMER COMMUNITY eGain Customer Forums eGain Support Portal eGain Managed Services Partners PARTNER COMMUNITY eGain Econet Portal Community Forums Partner Locator SOLUTIONS eGain for Amazon Connect eGain Analytics for Amazon Connect eGain for Cisco eGain for Avaya eGain for Salesforce eGain for Apple Business Chat Company MANAGEMENT Board of Directors Executive Team INVESTOR RELATIONS Investors Annual Reports CAREERS & CONTACT Careers Locations Contact Us RECOGNITION Analyst Recognition Awards NEWS AND EVENTS Events Press Releases Press Clippings Contact us Blog HOME Home Read article Sign up now! View video eGain at Nasdaq Closing Bell Ceremony Watch Ashu's interview #1 customer engagement platform for an omnichannel world To help you sell smarter, serve better, and know more FIND OUT HOW EASY WITH EGAIN! Virtual Assistant Virtual Assistant Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. MORE Super Chat Super Chat Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE Knowledge Knowledge+AI Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MORE Social Social Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels. MORE Mail Mail Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution. MORE Analytics Analytics Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis. MORE Virtual Assistant Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. View More Super Chat Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. View More Knowledge+AI Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). View More Social Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels. View More Mail Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution. View More Analytics Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis. View More Over 20 customer engagement apps. View all apps! Trusted by leaders {"slide_to_show":"6","slide_to_column":"1","pagination":"false","pagination_type":"bullets","speed":"750","autoplay":"true","autoplay_speed":"4000","auto_stop":"false","space_between":"40","centermode":"false","loop":"true"} NEWS September 2, 2020 eGain reports 34% growth in SaaS revenue for fiscal 2020 fourth quarter August 25, 2020 eGain to announce fiscal 2020 fourth quarter and full year financial results on September 2, 2020 August 20, 2020 Iconic omnichannel retailer expands next-gen digital customer experiences with eGain READ MORE NEWS --- NEWSLETTER Keep up on our always evolving product features and technology. Enter your e-mail address and subscribe to our newsletter. Email * Phone Submit ABOUT US Careers Investor relations Privacy Policy Cookie Policy Terms of Use CONNECT WITH US Call us at +1 800-821-4358 (North America) or +44 (0) 1635 800087 (international) Contact Us Contact Support Community Forums FOLLOW US Copyright © 2020. eGain Corporation. 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